[ Support ]
Keep your people moving.
From a computer that won’t cooperate to a Microsoft 365 question, your team has a clear place to turn. We resolve everyday issues, coordinate support and help people get back to work.
Explore Managed ITManaged IT • Cybersecurity • AI Readiness
Control Tier handles your everyday IT support, strengthens security and manages the systems your business depends on. From Microsoft 365 and cloud services to networks and AI readiness, we help your people work confidently and plan for what comes next.
California-based • Remote-first support • Onsite service when you need it
Built around technology we trust.
Experience
IT experience that fits the way you work.
years of IT experience
years supporting law firms
Construction IT
Keep field crews and the office connected, with support for HCSS HeavyJob, Procore and secure access from the jobsite.
Personal Injury Law Firm IT
With 10+ years supporting law firms, we help protect medical records and case files while giving your team secure access to the documents they need.
Getting your IT under control shouldn’t be complicated.
[ENTER + 1]
Discover
We review your people, systems and business priorities to understand what’s working, where the gaps are and what needs attention first.
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Onboard
We coordinate the handover, set up support and management tools, and document your environment so your team knows how to get help.
[ENTER + 3]
Standardize
We address agreed priorities, improve system consistency and strengthen security in stages around your business needs.
[ENTER + 4]
Manage & Improve
We provide ongoing support and maintenance, review progress and plan improvements as your business evolves.
Services
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[CTRL + 1]
Get everyday IT support for your people, with routine maintenance for the systems they rely on.
Help desk · Device updates · Microsoft 365 support
Explore Managed IT
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[CTRL + 2]
Protect business accounts, devices, and email with coordinated monitoring and threat response.
Account & device protection · Email security · Threat response
Explore Cybersecurity
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[CTRL + 3]
Keep your team connected with managed firewalls, Wi-Fi, switches, servers and cloud infrastructure.
Managed firewalls · Wi-Fi & switches · Server maintenance
Explore Infrastructure
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[CTRL + 4]
Protect important business data and plan how to recover it and resume work after an outage or disruption.
Data backups · Restore planning · Business continuity
Explore Backup & Recovery
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[CTRL + 5]
Manage Microsoft 365, cloud services and user access so your team has the tools they need to work together.
Microsoft 365 administration · Entra access · Azure management
Explore Microsoft & Cloud
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[CTRL + 6]
Identify practical uses for AI, prepare your information and systems, and test adoption with clear policies and human oversight.
Readiness assessment · AI policies · Pilot planning
Explore AI Readiness
Not sure what you need?
Let’s find the right services for your business.
Get IT Under Control
[ IT under control ]
Your business shouldn’t
Technology should help your people work. CTRL Tier handles day-to-day support, maintains your systems, strengthens security and helps plan your next technology investment. You get one accountable partner and a plan built around your business.
Construction
Legal
Dental
Healthcare
Accounting & Tax
Wine & Agriculture
Professional Services
Additional industries supported on request.
AI READINESS & GOVERNANCE
Ready to bring AI into your business, but unsure where to start? We help you identify useful applications, prepare your data and systems, and test a focused pilot with clear oversight.
Start with a discovery call. Assessment and implementation are scoped separately.
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[SHIFT + 1] START HERE
Assess your readiness
Review workflows, data access, security and team needs. Get a practical roadmap for where AI can help, and what needs attention first.
Readiness report + practical roadmap
[SHIFT + 2] BUILD THE FOUNDATION
Prepare your people and systems
Organize information, define access, evaluate tools and establish clear policies for responsible use.
Data access + tool selection + governance
[SHIFT + 3] PROVE THE VALUE
Pilot before you scale
Test an approved workflow with human review. Measure accuracy, time and usability before deciding whether to expand.
Focused pilot + measured results
Managed IT that fits your business
Choose your level of control.
Enter
Control
Shift
[Enter]
Essential Managed IT
For businesses that need dependable everyday IT support and essential security.
$99
Starting at, per user / month
Remote monitoring & management (RMM)
Software updates & patching
Computer & device protection
Remote support
Email security baseline
Device security standards
Microsoft 365 / Entra management
Monthly reporting
[Control]
Recommended
Managed IT & Infrastructure
For businesses that need broader management of their network, servers and backups alongside everyday support.
$149
Starting at, per user / month
Everything in Enter, plus:
Managed firewalls
Switches & wireless
Server management
Backup & disaster recovery
Enhanced security
Additional support time
Reporting & quarterly business reviews
[Shift]
Advanced Security & Strategy
For organizations that need advanced security, technology planning and guidance on compliance and AI governance.
Let’s Talk
Scoped to your environment
Everything in Control, plus:
Advanced threat detection & response
Security monitoring & event analysis
Compliance reporting
Security strategy
AI governance
Technology roadmap
Technology leadership & advice
Final pricing and included services are confirmed after discovery, based on your users, systems and support requirements.
How we work
Know what’s managed.
Know what’s next.
Control Tier is built on standardized engineering practice, documented environments and proactive management. Our work is measured by how few surprises your business experiences.
Clear standards
We maintain consistent systems and security practices so your technology is easier to support as your business grows.
Documented and accountable
We document your environment and explain our recommendations, so you understand what’s being managed and why.
Planning beyond today
We review recurring issues, identify priorities and plan improvements around your business goals.
Security architecture
Security isn’t an add-on.
We coordinate protection across user accounts, computers, email, networks, cloud services and business data. These layers work together to reduce gaps and help your organization prevent, detect and respond to threats.
Six layers. One coordinated approach.
Common questions
Answers before the first call.
Do you only support businesses in California?
Can Control Tier provide onsite support?
What happens after I submit an inquiry?
Do you replace our existing IT provider?
Can you work alongside an internal IT team?
How quickly can we onboard?
What size businesses does Control Tier support?
Do you require long-term contracts?
Ready to get your IT
Whether you’re replacing an existing provider, building IT for a growing organization or simply tired of reacting to technology problems, let’s talk. We’ll discuss your current setup, business priorities and a practical next step.
California-based • Remote-first support • Onsite service when you need it